Terms & Conditions
Last Updated: 1 November 2026
These Terms & Conditions explain the rules for using the Aussie Cleaners website and booking our residential and commercial cleaning services.
1. Introduction to Terms & Conditions
Welcome to Aussie Cleaners. These Terms & Conditions govern your access to and use of our website and cleaning services.
By accessing our website, submitting an enquiry or booking a cleaning service, you agree to these Terms & Conditions.
Aussie Cleaners is based in Officer, Victoria, Australia.
Business Contact Details:
Business Name: Aussie Cleaners
Address: 4 Tania Way, Officer, Victoria 3809, Australia
Phone: +61 483 709 602
Website: https://aussiecleaners.au/
2. Our Cleaning Services
Aussie Cleaners provides cleaning services for residential and commercial properties, including:
Residential Cleaning
Commercial Cleaning
Office Cleaning
Deep Cleaning
End of Lease Cleaning
Window Cleaning
The availability and scope of services depend on the property, location, cleaning requirements and agreed arrangements.
3. Quotes and Bookings
Customers may request a free, personalised quote through our website or by contacting us directly.
All quotes are based on the information provided by the customer. Additional charges may apply if the actual cleaning requirements differ from the original description.
A booking is only confirmed once the service details, pricing and schedule have been agreed upon by both parties.
4. Customer Responsibilities
Customers are responsible for:
Providing accurate contact and property information.
Clearly explaining their cleaning requirements.
Ensuring safe and reasonable access to the property.
Securing valuable, fragile and personal belongings.
Informing us about any special cleaning requirements or relevant property conditions.
Ensuring that electricity and water are available where required.
5. Pricing and Payments
Cleaning prices depend on the type of service, property size, condition and time required.
The agreed price and payment arrangements will be communicated before the service begins.
Any additional work outside the agreed service may involve extra charges. Such charges should be discussed and approved before the additional work is carried out.
6. Cancellations and Rescheduling
Customers who need to cancel or reschedule a booking should contact Aussie Cleaners as early as possible.
Any applicable cancellation fees or rescheduling conditions will be communicated when the booking is arranged.
Aussie Cleaners reserves the right to reschedule or cancel a service when circumstances beyond reasonable control prevent the service from being completed.
7. Service Limitations
Although we aim to provide a thorough and professional cleaning service, certain stains, marks, damage or heavily soiled surfaces may not be completely removable.
Cleaning results may vary depending on the condition, age and material of the surfaces.
Specialist restoration, hazardous material removal and services outside the agreed scope are not included unless separately agreed.
8. Customer Satisfaction and Complaints
We value customer feedback and aim to provide a positive cleaning experience.
If you are dissatisfied with any aspect of a completed service, please contact us promptly and provide details of your concern.
We will review the matter and discuss an appropriate resolution where reasonable.
Nothing in these Terms limits your rights under Australian Consumer Law.
For information about consumer rights in Australia, visit the Australian Competition and Consumer Commission (ACCC) website.
9. Property Access and Safety
Customers must provide safe access to the property at the agreed time.
Customers should inform us of known hazards, restricted areas, pets or other conditions that could affect the cleaning service.
We may decline or discontinue work if the working environment presents an unreasonable safety risk.
10. Website Use
All content on this website is provided for general information about Aussie Cleaners and its services.
You agree not to misuse the website, attempt unauthorised access, interfere with its operation or submit false or misleading information.
11. Intellectual Property
Unless otherwise stated, website text, branding, graphics, photographs and other materials are protected by applicable intellectual property laws.
You may not reproduce, distribute or use website content for commercial purposes without prior written permission.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices or policies of external websites.
13. Limitation of Liability
To the extent permitted by law, Aussie Cleaners is not responsible for indirect or consequential losses arising from the use of this website.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updates will be published on this page with a revised Last Updated date.
Continued use of our website or services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
If you have questions about these Terms, please contact Aussie Cleaners.