Privacy Policy

Last Updated: 1 November 2026

1. Introduction

Welcome to Aussie Cleaners.

At Aussie Cleaners, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or use our cleaning services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

2. Information We Collect

When you contact us or request a cleaning quote, we may collect the following information:

Full name

Phone number

Email address

Property location or address

Type of cleaning service required

Number of bedrooms and bathrooms, where relevant

Cleaning preferences and additional requirements

Any other information you voluntarily provide

We may also collect certain technical information when you visit our website, such as browser type, device information, IP address and website usage data, depending on the technologies used on our website.

3. How We Collect Your Information

We may collect personal information when you:

Complete a contact or quote request form.

Call or email us.

Communicate with us about a booking.

Visit and interact with our website.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and quote requests.

Understand your cleaning requirements.

Arrange and manage cleaning bookings.

Communicate about scheduled services.

Provide customer support.

Improve our website and services.

Maintain business records.

Meet applicable legal obligations.

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with service providers who help us operate our website, manage communications, process payments or provide business support, where necessary.

We may also disclose information when required or authorised by law.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our pages.

These technologies may collect information such as website visits, browsing activity and device details.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

9. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests in accordance with applicable privacy laws.

10. Third-Party Websites

Our website may contain links to external websites.

We do not control the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

For more information about Australian privacy rights, visit the Office of the Australian Information Commissioner (OAIC).

11. Children’s Privacy

Our website and cleaning services are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children unless it is provided by a parent or guardian or otherwise permitted by law.

12. Overseas Disclosure

Some third-party website hosting, communication or technology providers may store or process information outside Australia.

Where applicable, we take reasonable steps to handle overseas disclosures in accordance with relevant Australian privacy requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.

Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us.

Aussie Cleaners

Phone: +61 483 709 602

Website: https://aussiecleaners.au

Address: 4 Tania Way, Officer, Victoria 3809, Australia